FAQs

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Lumea Liquid Wax Candle FAQs

The liquid wax inside the bottle is liquid paraffin, a petroleum based material, similar to mineral oil. It is colour-less, odour-less and does not emit unpleasant fume. Liquid paraffin has a high flash point and will not self-ignite, and therefore safe to store and transport. It is an extremely safe material to use as table-top lighting.

Lumea Candle Lamps are designed specifically for use with Lumea Liquid Wax Candles. All fitting, size and height are engineered for optimal burn hours and safety standards. Putting other wax candles or any type of light sources may damage the lamps and may cause fire hazards.

Yes. There are 5 sizes of Liquid Wax Candles to choose from to fit different table sizes and desired lighting effects. The biggest bottle can burn up to 70+ hours which can last for 2 weeks for 5 hours of nightly operations. Compared to tealight candles which last for only a few hours, Lumea Liquid Wax Candles will save labour and clean up costs in the long-run. Big discounts are offered to volume customers for regular use. More importantly, the great ambient lighting effect and undisrupted dining experience will ensure customer satisfaction for returning business. It is a small but wise investment for securing good business.

Lumea Liquid Wax Candles are long-lasting, safe, no mess and economical in the long run. Traditional candles like tealights will burn for only a few hours and require constant replacements, and hence disrupting customers’ dining experience. Also, molten wax will drip and becomes a mess to clean up and could destroy precious table-top linen and decorations. Wax pillars with unprotected open flames could be dangerous for customers or staff.

No. Liquid Wax Candle bottles cannot be refilled. They are designed as ready-to-use and hassle-free table-top lighting solution for fast-moving F&B and hospitality businesses. Each Liquid Wax Candle is filled and sealed by precision machinery for optimal liquid wax level and wick height for the best intended burning hours and lighting effects. Please do not attempt to disassemble or refill the plastic bottles. Also, please do not attempt to adjust the wick height which may cause unexpectedly high flame, short burn hours, smoke, and may cause the wick to drop inside the bottle.

Lumea LED Lamp FAQs

Lumea’s rechargeable LED candles has a 6-month warranty period from the date of shipment against electronic defects and failures. Accidental damages or improper usages are not covered under the warranty.

Lumea’s rechargeable LED candles come in as complete sets with all the necessary charging accessories. They cannot be replaced by third-party charging accessories due to compatibility and safety reasons. Fire hazards may result. In case of loss or accidental damage of the LED candles or the charging accessories (charging tray, AC charger or remote control), replacement parts maybe purchased on request depending on availability.

If LED candles are no longer usable, replace the complete LED candle set. Mixing new and old components such as new LED candles and old charger/charging tray, may significantly shorten the life of the LED candles. The signs of LED candles failing include very short running time and LED candle light fading.

Lumea’s rechargeable LED candles can be recharged and reused over and over again. Each candle has a lifetime of up to 6000 hours (approximately 1.5 to 2 years for 8-10 hours of daily use) when operated properly under normal conditions. Adverse conditions such as high humidity, extreme temperatures, exposure to liquid, improper use of third party charging accessories may negatively affect the overall lifetime.

Depending on the lighting modes selected, the running time may vary:
Rechargeable LED Tealight Candles - On a full charge, they will last about 12-14 hours
Rechargeable Super Bright Candles - On a full charge, they will last about 10-12 hours
As normal for all rechargeable types of electronic devices, battery life will shorten after prolonged and repeated use.

It takes about 8 to 10 hours to fully charge the LED candles, depending on the remaining power in the candle. There is an indicator light inside each candle that will light up during charging. RED means it is charging. GREEN means it is fully charged. The indication light is easier to see under darker condition. However, you do not need to wait for the LED candles to turn green before using.